Last Updated: 2025

1. Introduction

Plyboardwala (“we”, “us”, “our”) values the privacy of every customer, visitor, and business partner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with https://plyboardwala.com, or communicate with us via WhatsApp, phone calls, email, or other offline channels.

By accessing our website or contacting us for enquiries, quotations, or orders, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services efficiently.

a) Information You Provide Voluntarily

When you contact us or place an order, we may collect:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Product requirements and order details

  • Communication history (WhatsApp, calls, emails)

b) Website Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

This data is used only for website performance analysis and improvement.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Responding to enquiries and providing quotations

  • Processing orders and arranging deliveries

  • Communicating order updates and service-related information

  • Improving our products, services, and customer experience

  • Maintaining internal records and legal compliance

We do not sell or rent your personal data to third parties.

4. Order & Payment Communication

Plyboardwala does not operate an automated online checkout system.
All orders and payments are coordinated manually via:

  • WhatsApp

  • Phone calls

  • Email

Payment details shared with us are used only for order processing and are not stored beyond what is legally or operationally required.

5. Sharing of Information

We may share limited personal information only when necessary, such as:

  • With logistics or transport partners for delivery purposes

  • With suppliers or manufacturers to fulfil customised or bulk orders

  • When required by law or government authorities

All such sharing is done on a need-to-know basis and with reasonable security measures.

6. Data Retention

We retain personal information only for as long as required:

  • To fulfil orders and provide support

  • For accounting, taxation, and legal compliance

  • To resolve disputes, if any

You may request deletion of your personal data by contacting us (see Section 11).

7. Data Security

We take reasonable administrative and technical precautions to protect your information against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

While we strive to safeguard your data, no method of electronic storage or transmission over the internet is 100% secure.

8. Cookies

Our website may use basic cookies to:

  • Improve website functionality

  • Understand visitor behaviour

You may disable cookies through your browser settings. Doing so may affect certain site features.

9. Children’s Privacy

Our services are intended for individuals aged 18 years or above.
We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Users are advised to review their privacy policies separately.

11. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data, subject to legal obligations

Requests can be made by emailing us at support@plyboardwala.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised “Last Updated” date. Continued use of our services indicates acceptance of the updated policy.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: support@plyboardwala.com
📞 Phone: +91-9509931315
📍 Address: Devsidhi Tower, Nand Vihar, Vaishali Nagar, 302012, Jaipur, Rajasthan, India