Last Updated: 2025

At Plyboardwala, every order is handled with care to ensure customers receive genuine, quality-checked interior and exterior materials. As most products are processed, packed, or arranged specifically on request, refunds are handled under limited and clearly defined conditions.

Refund Consideration

Refund requests will be reviewed only in the following situations:

  • The product received is physically damaged at the time of delivery

  • A manufacturing defect is identified

  • An incorrect item has been supplied due to an internal handling error

Requests must be reported within 48 hours of delivery through WhatsApp, phone call, or email, along with clear photographic or video evidence.

Review & Approval

  • Each request is verified by our internal quality team.

  • Additional details or proof may be requested to assess the claim.

  • Approval or rejection of a refund is decided solely by Plyboardwala after evaluation.

Refund Method

  • Approved refunds are processed via the original payment mode (bank transfer, UPI, or other agreed method).

  • Processing time may vary depending on the payment channel but typically takes up to 10 business days after approval.

Non-Refundable Situations

Refunds will not be issued in cases including but not limited to:

  • Change of mind after order confirmation

  • Custom-cut, made-to-order, or specially sourced materials

  • Natural variations in color, grain, or texture common in wood and decorative materials

  • Damage caused after delivery due to improper handling, storage, or installation

Product Replacement Option

Where applicable, Plyboardwala may offer a replacement instead of a refund, depending on product availability and practicality.

Policy Updates

This policy may be revised at any time without prior notice. Customers are advised to review the policy before confirming an order.

For assistance, please contact us at:
📧 Email: support@plyboardwala.com
📞 Phone: +91-9509931315
📍 Address: Devsidhi Tower, Nand Vihar, Vaishali Nagar, 302012, Jaipur, Rajasthan, India